Job Purpose:
Provide support and technical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.
Job Description:
- Responding to incident requests/enquiries/solutions via email under ticketing system or phone.
- Providing technical assistance (remote access) to ERP systems, Matching systems and Reporting systems.
- Providing technical assistance (remote access) IT related devices.
- Providing technical assistance to basic network issues.
- Follow up closely with end-user to ensure full resolution to resolve the concern of issues.
- Writing, editing, and revising training manuals for new and updated software and hardware.
- Running reports to analyze common complaints and problems.
- Diagnosing errors and any other issues.
- Deploy IT related devices to end-user.
- Project implementation and support.
- Other Ad-hoc duties as assigned or requested.
Job Requirements:
- Diploma with minimum 1 year of helpdesk experience.
- Hands-on experience in Basic Active Directory such as unlock user accounts, reset user passwords, and create user.
- Hands-on experience on Microsoft OS and Microsoft Office 365 would be an advantage.
- Ability to multi-task and work effectively as a team player.
- Ability to work independently in a fast-paced environment.
- Good communication and customer service skills.
